What are your business hours?

Our business hours are from 9am to 7pm, Monday through Friday. Saturdays and Sundays we are open from 10am to 5pm. We are closed on major holidays. 

*If you have a scheduled event outside of our business hours and need support please call us at 212-537-5827.

Do you offer customer support?

Yes, we have a dedicated customer support team available to assist you with any questions or concerns you may have. You can reach them by phone, email, or live chat.

What payment methods do you accept?

We accept credit/debit cards, Cashapp, Zelle, and bank transfers as forms of payment. All transactions are processed securely.

What is your cancellation policy?

Our cancellation policy allows for cancellations within 72 hours before scheduled event date for a full refund of initial deposit. Cancellations outside of that window will only be available to use as a credit to rebook for another date within  the next 3 months. If you would like to reschedule your event service, you may do so as our availability permits. Please contact our customer support team for further assistance.